The incumbent is responsible for leading, planning and directing all system implementation activities, including configuration, testing, go-live and training relevant to service support modules, towards successful implementation of system modules, enhancing overall operational efficiency and user satisfaction.

Key and Critical Responsibilities

• Plans and oversees the entire implementation process for service support related modules, ensuring all stages from configuration to go-live are executed efficiently.
   
• Manages the setup and configuration of systems, ensuring they meet the specified requirements and are tailored to the intended needs.
   
• Oversees the testing phase, ensuring all modules are rigorously tested for functionality, reliability and performance before deployment.
   
• Directs the go-live activities, ensuring a smooth transition from testing to production and minimizing disruptions to operations.
   
• Develops and implements training programs for end-users to ensure they are well prepared to use the new systems effectively.
   
• Acts as the primary liaison between programme teams, MPA (Ministry of Public Administration) and MDAs (Ministries, Departments and Agencies), facilitating effective communication and collaboration.
   
• Coordinates and supervises the work of programme and project teams, ensuring all outputs meet quality standards and project timelines.
   
• Addresses and resolves any issues that arise during the implementation process and escalates problems promptly to prevent disruption and ensure project continuity.
   
• Performs other related duties as required.

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